How can we help?
Browse through these FAQs to find answers to commonly raised questions
Browse through these FAQs to find answers to commonly raised questions
Behind every order at City Print is a team of professionals who are dedicated to surpassing your expectations. We combine the efficiency and competitive pricing of online ordering with the quality and commitment of people who care.
Sure! or drop us a line on info@cityprintuae.com our Customer Support team will do the needful.
Normal business operations are from 9:00 am – 6:00 pm, Monday through Friday. Or feel free to contact us us 24/7.
yes you can but on some items and also you need to place your order before 12 am in the same day
We have a wide range of print products with rush, express and standard turnarounds. Our core range includes business cards, flyers, catalogues, NCR Pads, Brochures, and Roll-up Banners. You can view our full product range by visiting cityprintuae.com
We can deliver anywhere in the UAE,
If there has been a printing error we will of course reprint your data at no additional cost to you. If the error is found to be the result of poorly prepared data or otherwise contains client-side production errors however, City Print will not be held responsible and any reprints will be at your expense. Please see our full Terms and conditions for more details on claims and returns.
Yes. If you have a custom size or have other specs that you cannot find on our site, please fill out the contact us form and let us know or call (+971) 567847779 or email us on info@cityprintuae.com
We have tried to make it easy for you to find the product for your needs. You can see our full product range here. Our products are shown in popularity order. Once you click on a product from its landing page, you can customise the printing options depending on what is available for that paper stock or size. Then you can add it to your cart and proceed with the checkout process.
You can upload your files directly through our website in checkout page . You will need your own account in order to do so. If you don’t have an account, click on the ‘Register’ link at the top of the page.
How long depends on what product you’ve ordered and if it has any special finishes. If you log into your account page, you can select your order and view the estimated delivery date. Deliveries within Dubai are next 2 business day. Deliveries to all other Emirates take an additional business day.
Yes. Deliveries within Dubai go from our company to your door (unless otherwise specified).
If you need to change the address you want your order delivered to, we can usually do this any time while your order has a status of ‘in progress’. After your order is complete it’s too late to change. If you have absolutely need to change the address after your order is in production ‘printing’ please contact us and tell us the address you’d like to send it to .
Please contact us as soon as possible after placing your order if you need to cancel for any reason.
Every effort is made to obtain the best possible colour reproduction of your data, but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between any photograph, transparency, proof or digital file and the printed item. Each print run is checked for colour accuracy, consistency and density by our technicians but that does not guarantee your individual job will print as you expect. A job proofed on screen and the final printed matter can often be very different. The data setup, paper type and finishes also play a big role in determining the final appearance of your colours in print. Where colour accuracy is critical, we recommend a Sample Proof to avoid disappointment.
yes we offer design services , you can ask for help on 00971567847779 or email us on info@cityprintuae.com